AI Visibility Report · IT Management & Testing

When AI is asked about it management & testing — who does it recommend?

We sent 12 real buying questions to ChatGPT and Google AI Overviews – the questions businesses in this category actually ask. Then we counted which providers get named, and how often. The result is a ranking built from real AI answers, not opinion.

12real prompts
76providers named by AI
116AI mentions
2AI engines
Share of Voice · Top 3measured live
"Which it management & testing does AI recommend?" – how AI answers on average.
ServiceNow
3.4%
2
Rank 2
Dynatrace
3.4%
1
Rank 1
Tosca
3.4%
3
Rank 3
BuzzView tracks 8+ AI engines · this report: ChatGPT + Google AI Overviews ChatGPT Google AI Overviews Gemini Perplexity Claude
12real buyer prompts sent to AI
76providers named by AI
116individual AI brand mentions
10%of all recommendations go to just 3 providers
18%

Nearly half of all AI recommendations go to just 6 of 76 providers.

Dynatrace (3.4%) and ServiceNow (3.4%) dominate the answers – the remaining 76 named providers split what's left. If you're not here, you simply don't exist to AI users. That's exactly the gap BuzzView makes visible.

The Ranking

Who does AI recommend for it management & testing?

Share of all brand mentions across 12 prompts (Share of Voice). The longer the bar, the more often AI names the provider – across every question tested.

1
Dynatrace
3.4%
4AI mentions
2
ServiceNow
3.4%
4AI mentions
3
Tosca
3.4%
4AI mentions
4
Ivanti
2.6%
3AI mentions
5
Jira
2.6%
3AI mentions
6
Nexthink
2.6%
3AI mentions
7
Splunk
2.6%
3AI mentions
8
AnyDesk
2.6%
3AI mentions
9
TeamViewer
2.6%
3AI mentions
10
UFT
2.6%
3AI mentions
11
Selenium
2.6%
3AI mentions
12
Tricentis
2.6%
3AI mentions
+
64 more tools
66.4%
77AI mentions
Share of Voice = a provider's share of all 116 brand mentions. Measured across real prompts to ChatGPT and Google AI Overviews.
The Data Basis

Real questions businesses in this category ask AI

No wishful thinking: the ranking comes from exactly these prompt types – best-of questions, comparisons, alternatives and use cases.

What is the best it management & testing in 2026?
Dynatrace vs ServiceNow – which is better?
Best it management & testing for small businesses
What's a good alternative to Dynatrace?
Which it management & testing is GDPR-compliant and hosted in the EU?
Top it management & testing for enterprise teams
Most affordable it management & testing for startups
Which it management & testing has the best integrations?
Individual Visibility

AI visibility of the tested providers

Visibility score = share of prompts where the provider appears in the AI answer at all. 100% means: present for every relevant question.

38%
Nexthink
nexthink.com
38%
TeamViewer
teamviewer.com
38%
Tricentis
tricentis.com
How it works

From question to comparison – in 3 steps

1

Define prompts

We set the real search and buying questions of your industry – exactly how your customers actually ask AI.

2

BuzzView measures

Every prompt runs against all major AI models. We count mentions, position, sentiment and the cited sources.

3

Compare & report

You see your ranking, your share of voice and exactly the prompts where competitors win – and you don't.

How visible is your brand in AI?

Run your own industry comparison and see in minutes whether ChatGPT & co. recommend you – or your competitors.

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