AI Visibility Report · E-Commerce Ops & Reviews

When AI is asked about e-commerce ops & reviews — who does it recommend?

We sent 24 real buying questions to ChatGPT and Google AI Overviews – the questions businesses in this category actually ask. Then we counted which providers get named, and how often. The result is a ranking built from real AI answers, not opinion.

24real prompts
158providers named by AI
340AI mentions
2AI engines
Share of Voice · Top 3measured live
"Which e-commerce ops & reviews does AI recommend?" – how AI answers on average.
Trusted Shops
3.5%
2
Rank 2
Shopify
4.4%
1
Rank 1
eKomi
2.9%
3
Rank 3
BuzzView tracks 8+ AI engines · this report: ChatGPT + Google AI Overviews ChatGPT Google AI Overviews Gemini Perplexity Claude
24real buyer prompts sent to AI
158providers named by AI
340individual AI brand mentions
11%of all recommendations go to just 3 providers
18%

Nearly half of all AI recommendations go to just 6 of 158 providers.

Shopify (4.4%) and Trusted Shops (3.5%) dominate the answers – the remaining 158 named providers split what's left. If you're not here, you simply don't exist to AI users. That's exactly the gap BuzzView makes visible.

The Ranking

Who does AI recommend for e-commerce ops & reviews?

Share of all brand mentions across 24 prompts (Share of Voice). The longer the bar, the more often AI names the provider – across every question tested.

1
Shopify
4.4%
15AI mentions
2
Trusted Shops
3.5%
12AI mentions
3
eKomi
2.9%
10AI mentions
4
Trustpilot
2.9%
10AI mentions
5
Shopware
2.6%
9AI mentions
6
Magento
2.1%
7AI mentions
7
DHL
2.1%
7AI mentions
8
Tableau
2.1%
7AI mentions
9
Reviews.io
1.8%
6AI mentions
10
WooCommerce
1.8%
6AI mentions
11
Klaviyo
1.8%
6AI mentions
12
UPS
1.8%
6AI mentions
+
146 more tools
70.3%
239AI mentions
Share of Voice = a provider's share of all 340 brand mentions. Measured across real prompts to ChatGPT and Google AI Overviews.
The Data Basis

Real questions businesses in this category ask AI

No wishful thinking: the ranking comes from exactly these prompt types – best-of questions, comparisons, alternatives and use cases.

What is the best e-commerce ops & reviews in 2026?
Shopify vs Trusted Shops – which is better?
Best e-commerce ops & reviews for small businesses
What's a good alternative to Shopify?
Which e-commerce ops & reviews is GDPR-compliant and hosted in the EU?
Top e-commerce ops & reviews for enterprise teams
Most affordable e-commerce ops & reviews for startups
Which e-commerce ops & reviews has the best integrations?
Individual Visibility

AI visibility of the tested providers

Visibility score = share of prompts where the provider appears in the AI answer at all. 100% means: present for every relevant question.

100%
Trusted Shops
trustedshops.de
62%
eKomi
ekomi.de
62%
parcelLab
parcellab.com
50%
Sorted
sorted.com
50%
minubo
minubo.com
38%
Sovendus
sovendus.com
How it works

From question to comparison – in 3 steps

1

Define prompts

We set the real search and buying questions of your industry – exactly how your customers actually ask AI.

2

BuzzView measures

Every prompt runs against all major AI models. We count mentions, position, sentiment and the cited sources.

3

Compare & report

You see your ranking, your share of voice and exactly the prompts where competitors win – and you don't.

How visible is your brand in AI?

Run your own industry comparison and see in minutes whether ChatGPT & co. recommend you – or your competitors.

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