We sent 24 real buying questions to ChatGPT and Google AI Overviews – the questions service and CX teams actually ask. Then we counted which providers get named, and how often. The result is a ranking built from real AI answers, not opinion.
Zendesk (9.1%) and Intercom (6.1%) dominate the answers – the remaining 85 named providers split what's left. If you're not here, you simply don't exist to AI users. That's exactly the gap BuzzView makes visible.
Share of all brand mentions across 24 prompts (Share of Voice). The longer the bar, the more often AI names the provider – across every question tested.
No wishful thinking: the ranking comes from exactly these prompt types – best-of questions, comparisons, alternatives and use cases.
Visibility score = share of prompts where the provider appears in the AI answer at all. 100% means: present for every relevant question.
We set the real search and buying questions of your industry – exactly how your customers actually ask AI.
Every prompt runs against all major AI models. We count mentions, position, sentiment and the cited sources.
You see your ranking, your share of voice and exactly the prompts where competitors win – and you don't.
Run your own industry comparison and see in minutes whether ChatGPT & co. recommend you – or your competitors.
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